What are the delivery charges?
The purchaser is responsible for the delivery charges, taxes and any customs duties.
The charges are calculated depending on the artwork's size and weight and the delivery country.
These delivery charges will be added to the price of the artwork before your order is confirmed.
For an estimate of your delivery charges, simply place the product(s) in your basket and indicate the country.
Who delivers the artwork?
Deliveries are sent to the address given on the purchase order.
Currently, delivery charges are only given for the following countries: Belgium, France, Grand Duchy of Luxembourg and the Netherlands.
For other countries: please contact us via firstname.lastname@example.org
We will contact you within 48 hours (working days) of registration of your order in order to make the delivery arrangements.
The name of the transport company, the parcel number and the delivery date will be sent to you.
Is the work insured during transport?
The work is insured during transport and so, there is no risk for you.
The works are transported at the seller's risk until delivered to the delivery address given by the purchaser. From that moment, the purchaser will assume the risks.
Absence on delivery:
If no-one is present at the delivery address between the agreed times, the work can be redelivered. The transport charges will once again be charged to the purchaser. In Belgium, a flat-rate of €80.00 will be demanded in compensation.
The delivery location must be accessible! Large formats cannot be carried in a lift or staircase; other arrangements must therefore be made...; the purchaser is responsible for these costs.
Am I protected in the event of a delivery-related problem?
In the event of damage during transport, the justified protest must be filed with the transport company within three days of delivery.
Any purchaser can notify BédéArt by sending a complaint about the works ordered by email to email@example.com within 3 days of receipt of any work, in accordance with the following criteria:
- Non-compliant product: the product received does not match the product ordered.
- Damaged product: the product received is damaged or broken.
Depending on the case, the dispute will result in the replacement of the work.
In the event that the work needs to be returned by the purchaser, the seller will instruct the purchaser on the procedure to be followed.